Warranty Policy
Effective Date: October 20, 2026
1. Manufacturer's Warranty — Included Free
Every pair of eyeglasses includes a one (1) year manufacturer's warranty on frames and lenses, at no cost. It covers defects in workmanship and materials.
Coverage begins the day your eyewear ships.
Covered
- Hinge failures not caused by impact
- Manufacturing defects in the frame
- Lens coating defects
- Assembly defects
Not Covered
- Normal wear and tear
- Scratches from everyday use
- Accidental damage, including dropping, sitting or stepping on your eyewear
- Improper cleaning or storage
- Lost or stolen eyewear
- Repairs or modifications by anyone other than Illusion Eyewear
2. Additional Warranty — Optional
At checkout you may add a one (1) year or two (2) year additional warranty, or decline it. One warranty applies per pair of eyeglasses — a second pair requires its own.
Additional warranty must be purchased at checkout. It cannot be added once your order is being processed.
Coverage begins the day after your manufacturer's warranty ends, so a one-year additional warranty gives you two years of cover in total.
What it covers
A doctor-directed change to your prescription. Submit updated prescription documentation with your claim and we will replace your lenses.
What it does not cover
Everything excluded under the manufacturer's warranty above, including accidental damage, loss, and theft.
3. Making a Claim
There are two separate claim forms. Use the one that matches your situation:
- Manufacturer's Warranty Claim Form — for a defect in workmanship or materials
- Additional Warranty Claim Form — for a doctor-directed prescription change
Complete the form and return it with your eyeglasses. We will inspect your eyewear within three (3) to five (5) business days of receipt and email you our decision.
Approved claims receive replacement lenses, a replacement product, or credit, at Illusion Eyewear's discretion, except where applicable law requires otherwise. Warranty claims are not cash refunds.
4. Disclaimer
EXCEPT AS STATED IN THIS POLICY, AND EXCEPT AS REQUIRED BY APPLICABLE LAW, ALL PRODUCTS ARE SOLD “AS IS.” Illusion Eyewear disclaims all other warranties, express or implied, including merchantability and fitness for a particular purpose, to the maximum extent permitted by law.
5. Contact
Questions, or to request a claim form: support@illusioneyewear.online or 703-597-0660, Monday to Friday, 9:00 AM to 4:00 PM Eastern.