Privacy policy
Privacy Policy
How Illusion Eyewear collects, uses, and protects your information
Effective Date: July 18, 2026
Information We Collect
When you visit our website or place an order, we may collect:
• Contact information — name, email address, phone number, shipping and billing address
• Payment information — processed securely through our payment provider; we do not store full card numbers
• Prescription information — provided by you for the purpose of fulfilling eyeglasses orders
• Account information — login credentials and order history, if you create an account
• Device and browsing data — IP address, browser type, and site activity collected via cookies
How We Use Your Information
• To process, fulfill, and ship your order
• To verify prescriptions and communicate about your order
• To respond to customer service inquiries
• To send order updates, receipts, and — with your consent — marketing communications
• To improve our website, products, and customer experience
• To detect and prevent fraud
How We Share Your Information
We do not sell your personal information. We may share information with:
• Payment processors, to securely complete transactions
• Shipping carriers, to deliver your order
• Your prescribing doctor's office, solely to verify prescription accuracy
• Service providers who support our website, marketing, and operations under confidentiality obligations
• Authorities, where required by law
Cookies & Tracking
Our website uses cookies and similar technologies to operate the site and understand how it is used. See our Cookie Policy for full details and how to manage your preferences.
Data Security
We use industry-standard safeguards, including encryption of payment data, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal and order information for as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights & Choices
• You may request access to, correction of, or deletion of your personal information
• You may opt out of marketing emails at any time using the unsubscribe link
• You may disable cookies through your browser settings
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Governing Law
Illusion Eyewear is based in the Commonwealth of Virginia, and this Privacy Policy is governed by the laws of the Commonwealth of Virginia, including the Virginia Consumer Data Protection Act (VCDPA) where applicable. If you are a Virginia resident, you may have additional rights under the VCDPA, including the right to confirm whether we process your personal data, correct inaccuracies, delete your data, obtain a copy of your data, and opt out of targeted advertising or the sale of personal data.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
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NOTE: Questions about this Privacy Policy or your personal information can be sent to support@illusioneyewear.online |