Refund policy
Return Policy
Effective for all online eyeglasses purchases
Effective Date: July 18, 2026
Return Window
Illusion Eyewear accepts returns within 20 days of the ship-out date. Refunds are issued to your original payment method once your return has been received and inspected.
Condition Requirements
To qualify for a return, your eyeglasses must meet the following conditions:
• Item is in its original case
• Cleaning cloth and all original labels are included
• Eyeglasses are in good, resalable condition
Inspection & Refund Determination
1. Your return is received and inspected by our team.
2. We determine whether the item qualifies for a full refund or a partial refund based on its condition.
3. You will receive an email confirming the outcome of the inspection and the refund amount.
4. There is a 25% restocking fee for all lens if returned within the 20 days of purchase.
|
NOTE: Return shipping costs are the customer's responsibility and are not covered or reimbursed by Illusion Eyewear. |
How to Start a Return
• Complete the Return Form on the following page
• Include a copy of your original receipt
• Pack your eyeglasses in the original case and ship to the address provided upon return authorization. You are responsible for the return shipping cost.
RETURN FORM
Please complete this form and include it, along with a copy of your original receipt, in your return package.
|
Full Name
|
Order Number
|
|
Email Address
|
Phone Number
|
|
Purchase Date
|
Ship-Out Date
|
Item(s) Being Returned:
|
Item Description / SKU
|
Reason for Return:
☐ Doesn't fit / uncomfortable
☐ Changed my mind
☐ Item damaged or defective
☐ Other: _______________________________________________
Refund Method:
☐ Full refund to original payment method
☐ I understand a partial refund may apply based on inspection
|
Customer Signature
|
Date
|