Prescription Verification Policy

Prescription Verification Policy

Requirements for submitting and verifying eyeglass prescriptions

Effective Date: July 18, 2026

Valid Prescription Required

All prescription eyeglasses orders require a current, valid prescription from a licensed optometrist or ophthalmologist. Prescriptions must be dated within the last 1–2 years, depending on your state's requirements.

How to Submit Your Prescription

• Upload a photo or scan of your written prescription during checkout

• Enter your prescription details manually, exactly as written by your doctor

• Provide your doctor's office name and phone number so we may verify the prescription directly, if needed

Pupillary Distance (PD)

An accurate pupillary distance (PD) measurement is required to properly fit your lenses. If your PD is not included on your prescription, you may provide it separately or request guidance from our team.

Verification Process

1. We review the prescription information submitted at checkout.

2. If needed, we may contact your doctor's office directly to confirm accuracy before your order is processed.

3. Orders may be placed on hold until verification is complete.

Customer Responsibility

• You are responsible for the accuracy of the prescription and measurements you provide

• Illusion Eyewear is not liable for issues resulting from incorrect or outdated prescription information supplied by the customer

• Expired prescriptions cannot be accepted; please renew with your eye doctor before ordering

Questions About Your Prescription

If you are unsure how to read your prescription or need help entering it correctly, our customer service team is happy to assist before you complete your order.

 

NOTE: Questions about submitting or verifying a prescription can be sent to illusioneyewear29@gmail.com.