Exchange Policy
Exchange Policy
Effective for all online eyeglasses purchases
Effective Date: July 18, 2026
Exchange Eligibility
Illusion Eyewear allows exchanges for an item of equal or lesser value within 20 days of the ship-out date.
Condition Requirements
To qualify for an exchange, your eyeglasses must meet the following conditions:
• Item is in its original case
• Cleaning cloth and all original labels are included
• Eyeglasses are in good, resalable condition
Inspection Process
1. Your exchange item is received and inspected by our team.
2. We determine whether the item qualifies for exchange based on its condition.
3. You will receive an email confirming the outcome and next steps for your replacement item.
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NOTE: Return shipping costs to send back your original item are the customer's responsibility and are not covered or reimbursed by Illusion Eyewear. If the new item is of lesser value, the difference will be refunded to your original payment method; equal-value exchanges have no additional charge. |
How to Start an Exchange
• Complete the Exchange Form on the following page
• Include a copy of your original receipt
• Pack your eyeglasses in the original case and ship to the address provided upon exchange authorization
EXCHANGE FORM
Please complete this form and include it, along with a copy of your original receipt, in your exchange package.
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Full Name
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Order Number
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Email Address
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Phone Number
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Purchase Date
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Ship-Out Date
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Original Item Being Returned:
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Item Description / SKU
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Requested Exchange Item:
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Item Description / SKU / Size / Color
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Reason for Exchange:
☐ Doesn't fit / uncomfortable
☐ Prefer a different style or color
☐ Item damaged or defective
☐ Other: _______________________________________________
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Customer Signature
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Date
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